 First Choice Health Home : Employee Assistance Program : EAP Services
The Employee Assistance Program offers you and immediate family members a world-class
menu of services in response to the conflicts, demands and distractions of modern
life. Answers to the following frequently asked questions describe our services
and what to expect when contacting Team EAP. If you have questions not answered
here, please call us at 800-777-4114 or see our additional contact information below.
What is an EAP?
The Employee Assistance Program is a confidential, professional counseling assessment
and referral service provided by your employer. Counseling assessment is face to
face and offered by licensed counseling professionals close to where you live or
work. In addition to counseling assessment, many employers offer a menu of Work/Life
services and resources.
The EAP is available 24-hours per day, 7-days per week. A customer service representative
will always greet you by phone and a counselor is immediately available at all times
for telephone consultation.
How Much Does It Cost?
There is NO COST to you or your immediate family members to utilize EAP services.
How Do I Contact You?
There are several ways you can contact the EAP.
- 800-777-4114 -- Our main number -is answered 24-hours per day, 7-days per week.
- 800-777-4969 -- Our toll free TDD number for the hearing impaired.
- e-mail us at info@firstchoiceeap.com. or schedule an appointment from the EAP website.
Is This Service Confidential?
Yes, the Employee Assistance Program is confidential. We take the privacy of your
information as seriously as we take the privacy of our own. Your right to confidentiality
is protected by law. We do not release any information unless you specify in writing
what information is to be released, and to whom.
Are There Exceptions to Confidentiality?
As in any counseling practice, there are certain behaviors and actions that the
EAP, in the interests of public safety, is required by law to report. These include
threat of harm to self or others as well as child abuse and elder abuse.
What Kinds of Problems Are Covered by the EAP?
The EAP responds to all kinds of requests for counseling assessment and life concerns.
It’s normal for people to have more than one concern at a time. Here is a brief
list of issues and concerns that Team EAP can help you respond to:
- Relationship Concerns
- General Stress
- Traumatic Stress
- Family Problems
- Work Stress
- Depression
- Anxiety
- Impulse Control
- Domestic Abuse
- Parenting Problems
- School Performance
- Adolescence
- Grief & Loss
- Life Transitions
- Work Performance
- Communication Skills
- Gambling Addiction
- Sleep Problems
- Alcohol Abuse
- Drug Problems
- Caregiver Burnout
What Are Work-Life Services?
Many of the companies we serve also make Work-Life Services like Eldercare Consultation,
Childcare Referral, Legal Consultation, ID Theft Resolution, Personal & Family Mediation,
Financial Consultation and/or Nurseline available to employee families. Contact
the EAP if you have questions about which Work-Life services are available through
your employer or for more information about a specific service or topic.
What Can I Expect When I Contact the EAP?
When you call our toll free number, you will speak with an EAP professional who
will ask a few brief questions. We’ll need to know your name and the company you
work for, the type of problem you are experiencing and your preferences about location
& time for meeting with a counseling professional. It’s also important for the EAP
to clarify your contact information and preferences about receiving E-mail or voicemail
messages. The EAP will connect you to a counseling assessment professional with
experience working with your concerns and in a location convenient to where you
work or live.
Team EAP at First Choice Health is at your service. We look forward to meeting your needs
and exceeding your expectations for client care and customer service.
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