for Clients
First Choice Health Medical Management (FCH MM) provides clients with Utilization Management, Case Management, Behavioral Health Coordinated Care, Health Promotion Services and Administrative Support.
- Utilization Management supports patient Pre-authorization, Inpatient Concurrent Review and Discharge Coordination.
- Case Management supports the management of Catastrophic, Complex and Chronic Medical Management needs.
- Behavioral Health Coordinated Care manages the process of Mental Health and Chemical Dependency issues.
- Health Promotion Services provide our clients with proactive wellness tools for their employee population such as, Health Assessments (HA), Biometric Screenings, Wellness Coaching, Disease Management, 24/7 Nurse Line and Maternity Management.
First Choice Health Medical Management (FCH MM) also supports First Choice Health Administrators (FCHA) with a variety of administrative services including: Appeals, External Review Organization Facilitation, Pharmacy Coordination, Post-claim Medical Review and Clinical Expertise and review for Stop Loss.
Tools and Resources for Clients |
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Services include:
- Utilization Management
- Pre-authorization
- Inpatient Concurrent review
- Discharge coordination
- Case Management of catastrophic, complex and chronic medical management needs
- Behavioral Health Coordinated Care (Mental Health & Chemical Dependency)
- Health Promotion Services
- Health Assessment
- Biometric Screening
- Wellness Coaching
- Disease Management
- Maternity Management
- 24/7 Nurse Line
- First Choice Health Administrators (FCHA) Administrative Support
- Appeals/Provider Reconsiderations
- External Review Organization Facilitation
- Pharmacy Coordination with Pharmacy Benefit Managers
- Post-claim medical review
- Clinical expertise and review for Stop Loss
- UM/CM Application
- Online Forms
Using the Tools and Resources |
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Pre-authorization requests, CM referrals and Outpatient Mental Health requests can be accessed and completed via the web, telephone or fax. The UM/CM application can be accessed via the secure online portal.
Contact First Choice Health Medical Management (FCH MM) |
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Contact our Intake Coordinators by phone at (800) 808-0450, by fax at (888) 272-3289.