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Contact Us

If You Have Questions

You will find the customer service phone number of the insurance company or claims administrator on your ID card or in your member handbook.

First Choice Health Network cannot provide specific eligibility, coverage or claims information. If you need a benefit & claims phone number, claims address, or pre-authorization phone number, please see our List of Payors. A payor is a contract holder, such as an insurer or a third party administrator, with First Choice Health Network that sponsors employer groups' access to our network of providers.

Call your insurance company or claims administrator if you have questions about:

• Your insurance coverage or coverage exclusions
• Your eligibility for health care services
• Your health care bills and claim processing

Call the pre-authorization telephone number on your ID card if you have questions about pre-authorization of hospital services.

Call First Choice Health Network in Seattle at (206) 292-8255, or toll-free at (800) 231-6935 if you have questions about:

• Finding a health care provider in the First Choice Health Network
• Finding out whether a physician or other provider participates in the First Choice Health Network