At FCHA, we focus on the health of our members by enabling
participants to be their own advocates. This means giving members the tools to be fully
involved in their health care needs. We provide a single portal for access to reliable
sources of Healthcare Costs and Health and Wellness Information.
We deliver innovative solutions to our clients. Product
customization is important. With FCHA, the client is able to design their own specific
consumer driven plan; including integrated Health Reimbursement Arrangements (HRA),
Health Savings Accounts (HSA), Disease Management Programs, Health Coaches, 24/7
Nurseline, and Health Risk Assessments.
Our comprehensive technology solution provides an "End-to-End"
interated systems platform with the flexibility to administer multiple client specific
benefit designs, including: Medical, Dental, Vision, COBRA, Flexible Spending Accounts
(Medical and Dependent Care), Health Reimbursement Arrangements, Health Savings Accounts,
Mental Health and Chemical Dependency, and Pharmacy.
Our robust and highly electronic technology supports FCHA’s
ability to provide high quality, integrated administrative services to customers.
- HIPAA compliant
EDI capabilities for electronic transmission of enrollment and claims.
- Optical Character Recognition (OCR) scanning of all paper claims and documents for
on-line claims processing and storage.
- Automated workflow system routes claims and documents electronically to the proper
department, expediting claims processing and payment to providers.
- Web-based eligibility and claims status inquiry.
- Interactive Voice Response system for enrollee access to eligibility and claims
status, 24 hours a day, 7 days a week.