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Customer Service

First Choice Health Administrators’ Customer Service Advocates are well trained and knowledgeable of the various employer benefit plan designs and client specific requirements. All calls are documented, tracked and monitored for quality assurance purposes. Our call center service performance is continuously monitored and reported to be above the industry standard benchmarks.

First Choice Health Administrators currently operates in two locations in Washington. FCHA's corporate administrative office is located in Seattle with a satellite office located in Spokane. Employees have one toll free number they can call to reach customer service assistance with enrollment, benefits, claims, pre-authorizations or any other need. Members can contact our Customer Service Advocates by phone during our normal business hours, Monday thru Friday, 8 am to 5 pm (Pacific Standard Time).

In addition, members have access to their eligibility and claim status 24 hours a day, seven days a week via our Interactive Voice Response system. Of course, with access to the Internet, members can also utilize MyFirstChoice, our online customer service application, which provides detailed member information.