ACCOUNT MANAGER & ONBOARDING SPECIALIST

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Job Summary

Provide overall support of the Account Executive Team and lead organization in the onboarding of new Third Party Administration (TPA) business. Team environment and great launching pad for individuals interested in marketing and sales related to self-funded health plan administration.



Main Duties

  • Lead organization in the onboarding of new business, both PPO and TPA lines of business.
  • Support Account Executive team in facilitation of departmental wide projects. 
  • Serve as department facilitator to drive standardization and advancements in technology.
  • Draft and facilitate client communication, both PPO and TPA lines of business.
  • Ability to analyze and present complex data, your analysis and findings in a way that is clear and understandable. Provide actionable insights that help to guide clients in the administration of their company health plans.
  • Manage reporting and communication for providers and employers under value based contracts and/or acts clinically integrated network agreements.    
  • Assist customers with report-related questions and troubleshooting, providing external training, act as a resource and problem solver for clients.
  • Partner with analytics team to develop new reports, revise existing reports, and explore opportunities to improve reporting processes. 
  • Keep current on trends, best practices and technologies in analytics and make appropriate recommendations to marketing and analytics teams.
  • Track and analyze competitor offerings to ensure FCH stays ahead of any competitive threats or new client requests.
  • Provide information and support for ad hoc analytic projects.
  • Provide supplemental project support for various project activities, including maintaining project tracking sites, creating and maintaining templates, tracking narrative and project components.



Requirements

    

        Work Experience:  Two plus years experience in analytics and project management. Healthcare related experience is preferred.

        Education, Certificates, Licenses: Bachelor's degree in Communications, Marketing, Public Health, Business Administration or similar related field.

        Knowledge: Proven ability to manage multiple projects and competing deadlines. Ability to manage workload within a team environment or without direct supervision. Ability to solve complex problems and manage multiple priorities.

        Preferred Knowledge:  Working knowledge of medical costs and experience with medical coding and terminology desired. Experience with Deerwalk or other healthcare analytic platforms. Skilled in Google Workspace and Monday.com or willingness and ability to ramp up quickly. 

        Competencies:

    • Building Customer Loyalty
    • Building Strategic Work Relationships
    • Contributing to Team Success
    • Planning and Organizing
    • Continuous Improvement
    • Adaptability
    • Building Trust
    • Work Standards



    Our Benefits

    Become a First Choice Health employee and enjoy our generous benefit package. We offer competitive benefits that are much beyond the traditional basics.

    Click here to learn more about our competitive benefit package.


    How to Apply

    Please submit your resume to [email protected].

    Additional information about our company may be found on our website www.fchn.com