The Director of Client Services is responsible for the management and oversight of client operations and services that support the successful delivery of contracted services with First Choice Health's client base across all lines of business, including: Preferred Provider Network, Third Party Administration, and Employee Assistance Program. This position requires development and on-going support of effective work processes to ensure our Account Managers and Customer Service Representatives deliver proactive and exceptional service to our clients including optimizing and innovating how we service and deliver value to our clients.
This role supports Account Managers in the delivery of effective work processes and execution of daily activities. It requires knowledge of self-funded employer needs, payor requirements, and a fundamental understanding of employee assistant programs. This is a key role in understanding our client's strategic needs and effectively articulating First Choice Health's solutions, value, and overall financial advantages.
This role is responsible for developing relationships both internally and externally. The position is also responsible for meeting and exceeding the retention and budgetary goals set annually by the Chief Revenue Officer and VP, Enterprise Account Management.
Become a First Choice Health employee and enjoy our generous benefit package. We offer competitive benefits that are much beyond the traditional basics.Click here to learn more about our competitive benefit package.
How to Apply
Please submit your resume to [email protected].
Additional information about our company may be found on our website www.fchn.com