Accessing Care Outside of the First Choice Health (FCH) Network
Do you or a covered dependent need to receive care outside of the FCH service area?
The First Health Network (FHN) is the national provider wrap network for participants and/or their dependents who live or work outside of the First Choice Health service areas (AK, ID, OR, WA, MT, WY, IA, NE, ND, SD, UT, AL, KY, GA, MS, and TN). Services that you receive from a First Health provider or facility will be covered at the Tier 2 benefit level.
Refer to the Search by Plan page to locate providers based upon your location.
Provider not in the network?
If you are unable to find a provider in your area you have support options:
Contact the FCH Benefit Guidance Team at (888) 889-1112 or email [email protected], Monday through Friday, 6AM to 5PM PST.
Nominate a provider - Provider Nomination Process & Form
Provider Network Navigation Support - The Network Navigation Support Program, provided at no cost to employee health plan members by the PSW Care Management and CIN Network teams, is designed to make navigating your provider network straightforward and stress-free. Knowledgeable staff guide you through available options across all network tiers and can even connect you with care management partners who support every aspect of your treatment plan. This service helps simplify the process, offering clarity and reliable support so you can focus on your health without the usual confusion of provider network navigation. For more information email ProviderNetwork@pswipa.com.
NOTE: It is your responsibility to verify benefits and the network status of a provider before an appointment, and to understand how the claim for benefits will be processed based on the network status of the billing provider. If your provider refers you somewhere for a follow-up service, that does not necessarily mean that the referred service will be covered at the same network benefit level.
We encourage you to read your plan materials and check with us and the provider office to understand how the billed service will be covered under your health plan.